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Lost Arrow will gladly provide a refund or replacement for missing or incorrect items in your order. To qualify, please contact us at lostarrowbuffaloco@gmail.com within 24 hours of delivery with photo documentation and your order details. Lost Arrow is not liable and will not provide refunds for: Delays, damages, or losses occurring after the package has been dropped off at the third-party shipping facility. Delays or undeliverable shipments due to incorrect or incomplete shipping addresses or lack of information for proper delivery location and access. Delays in receiving and unloading perishable items once delivered. Please make arrangements to retrieve package once delivered. Reimbursement or refunds of shipping costs or product value for issues arising after carrier transfer. For the most up-to-date tracking information, please refer to the link provided in your order confirmation email or text message. Please refer to Shipping and Delivery Policy for more information.

Lost Arrow Buffalo Co, LLC ("Lost Arrow") takes great care in preparing and packaging your frozen items to ensure they arrive in excellent condition. Please review the following policy carefully before placing your order. Processing Time: There is a 3-5 business day processing time. Orders are shipped Mondays, Tuesdays, and Wednesdays to avoid delays due to weekends. Holidays may delay processing time to allow for a clear shipping window. Third-Party Carrier Responsibility: Once your order is dropped off at a third-party shipping facility, Lost Arrow is no longer liable for any issues that occur during transit. By completing your purchase at checkout, you acknowledge and agree to move forward with the third-party shipping carrier and assume responsibility for handling any in-transit shipping loss or damage claims directly with the carrier. Refunds & Replacements: Lost Arrow will gladly provide a refund or replacement for missing or incorrect items in your order. To qualify, please contact us at lostarrowbuffaloco@gmail.com within 24 hours of delivery with photo documentation and your order details. After Delivery Instructions: Open your package immediately upon delivery. Store all perishable items in the freezer for future consumption, or in the refrigerator if you plan to consume them soon. If you have any concerns about the state or safe temperature of your items, please contact us right away at lostarrowbuffaloco@gmail.com. Tracking & Delivery: You will receive shipping and tracking information via email or text once your order has been handed to the third-party carrier. You must retrieve your package promptly upon delivery. Please monitor tracking updates closely to ensure prompt retrieval of your package. All perishable items are packed with insulation and ice designed to withstand up to 48 hours in transit. If your delivery is delayed by the carrier, please inspect the items immediately upon arrival. Products that arrive at or above 40°F (4°C) are considered unsafe for consumption — please contact us if this occurs at lostarrowbuffaloco@gmail.com. Liability Disclaimer: Lost Arrow is not liable for: Delays, damages, or losses occurring after the package has been dropped off at the third-party shipping facility. Delays or undeliverable shipments due to incorrect or incomplete shipping addresses or lack of information for proper delivery location and access. Delays in receiving and unloading perishable items once delivered. Please make arrangements to retrieve package once delivered. Reimbursement or refunds of shipping costs or product value for issues arising after carrier transfer. For the most up-to-date tracking information, please refer to the link provided in your order confirmation email or text message.